Pickup - Drop Off Experience
User interface and responsive design update to the Abercrombie & Fitch and Hollister 'Pickup - Drop Off' experience
Project
Redesign the ‘Pickup, Drop Off’ experience, a common international delivery method preferred over home delivery because of package theft and regional delivery regulations. Users pick up their order at pickup points (UPS, Royal Mail, and other locations).
A common international alternative to home delivery, ‘Pickup – Drop Off’ lets users pickup their order at a pickup point.
Stacy’s Role
UX and UI Designer
Created user tests for design concepts
Collaborated with development to create the experience
Process
Unfortunately, I am unable to share the wireframes, design iterations, testing methodologies, user and AB testing details that accompanied this project because of Non-Discloser Agreements.
Please reach out to me at scarsondesign@gmail.com; I would love to chat about my process, testing experience, and more about this project in detail.
The Pickup, Drop Off experience begins in checkout as an order pickup option.
Clicking a store exposes the store details and gives users the option to select that store as their pickup point.
Users can toggle between a list or map view of the pickup points.
Once selected, the store card of the selected store will appear inline on the checkout page.
Responsive Design
A high-level view of how the Pickup - Drop Off experience adapts to different breakpoints
Old v. Update
Left: old Pickup, Drop Off experience
Right: updated Pickup, Drop Off experience
